Welcome to the Penny Brohn Shop online website. The terms and conditions set out below apply to the use of this website, and by using this site and/or placing an order; you signify your agreement to be bound by these conditions.  If you do not agree to be bound by these terms and conditions you may not use or access this website.

Penny Brohn Shop is the trading name of Shop@PennyBrohn Ltd, a company registered in England company (no. 03983263).

This website is owned by Shop@PennyBrohn Ltd. (Registered Company number 3983263) which gives 100% of its profits to Penny Brohn UK, which is the working name of Penny Brohn Cancer Care, a registered charity (no. 284881) and a company registered in England (no.1635916).

Penny Brohn Shop fulfils your order. Your personal details are held for the purposes of processing your order. Please read the following before using the website.

  1. Terms of Use
    B. Terms of Sale
    C. Privacy

In these terms and conditions, the following definitions apply:

"Penny Brohn Shop" (also referred to as 'we' and ‘us’) means Shop@PennyBrohn Ltd. registered company number 3983263.

"Website" means Penny Brohn UK’s Trading Company online shopping website at www.shopatpennybrohn.com also known as Penny Brohn Shop.


  1.  Terms of Use
    These are the terms and conditions of which Penny Brohn Shop govern your use of the Website.

  2.  What you may do
    1.1 Purchase goods from the Website, provided you accept the Terms of Sale, which will apply to any contract made between you and Penny Brohn Shop for the purchase and sale of goods from the Website. These terms are outlined in Section 2 below.
    1.2 Browse the Website using a compatible web browser. Permission to browse the Website includes permission to make temporary or cached copies of parts of the Website to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Website by you.
    1.3 Print a copy of any page of the Website for your own personal purposes provided you do not do any of the following "What you are not allowed to do".
    2. What you are not allowed to do
    2.1 You may not remove or change anything on the Website
    2.2 You are not allowed to copy or use any material from the Website for any commercial purpose.
    2.3 You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Website.
    3. Your personal information
    3.1 Usage of your personal information is governed by Penny Brohn Shop Privacy Policy, which forms part of these Terms of Use.  Your personal information is kept on a secure server and we fully comply with all UK Data Protection and consumer rights. We use your information only for the following reasons:
    •    Process your order
    •    If you consent, to advise you of products, special offers or events and activities that may be of interest to you
    3.2 If you wish to make a purchase from the Website you will be given the option to register an account with us. Should you choose to register, you will be asked to provide your email address and password, which you can use to make a purchase. When you create a shopping account with, you receive further information from Penny Brohn Shop by email about products, special offers or events and activities that may be of interest to you. In the event that you do not wish to be contacted please tick the relevant ‘opt out’ box as you go through the registration process.
    3.3 We use Cookies to keep track of your current shopping session to personalise your experience and to allow you to retrieve your shopping bag at any time.  If you do not accept Cookies you will be unable to use this Website
    4. Usernames and Passwords
    4.1 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to who you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms;
    4.2 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Website and notify Penny Brohn Shop of any such failure or error.
    5. Rights
    5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in these Website is either owned by Penny Brohn Shop or we have permission by the rights owner(s) so Penny Brohn Shop can use this material as part of the Website. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Website and the material they contain as set out in these terms.
    6. Third party Websites
    6.1 This Website may also contain links to other third party Websites, which are not under the control of and are not maintained by Penny Brohn Shop. Any such links are not an endorsement by Penny Brohn Shop of any products or services available on such Websites. Penny Brohn Shop provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such Websites or information contained in them.
    7. Suspension and termination of accounts
    7.1 Penny Brohn Shop may suspend the operation of the Website for repair or maintenance work or in order to update or upgrade the contents or functionality of the Website from time to time. Access to or use of the Website or pages linked to it may be interrupted or contain errors.
    7.2 Penny Brohn Shop may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to Penny Brohn Shop.
    8. Enquiries or complaints
    8.1 If you have any enquiries or complaints about the Website then please address them to:
    Penny Brohn Shop
    Chapel Pill Lane
    Pill
    Bristol
    BS20 0HH
    Email: the.shop@pennybrohn.org.uk
    9. General and governing law
    9.1 Penny Brohn Shop may change these terms of use from time to time and will attempt to notify you of any major changes by posting a message on the Website. By browsing the Website you are accepting that you are bound by the current terms of use. Please review this policy when you use the website as it may be changed at any time by Penny Brohn Shop without notice to you.
    9.2 This Agreement constitutes the entire agreement between Penny Brohn Shop and you and takes the place of all prior agreements, representations, statements and understandings between Penny Brohn Shop and you regarding the use of the Website.
    9.3 The failure of Penny Brohn Shop to exercise or enforce any right or provision of this Agreement or the delay by Penny Brohn Shop in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.
    9.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising from these terms and conditions.

  3. Terms of Sale
    This Terms of Sale Policy forms part of the General Terms of Use, which governs your use of the Website, and encompasses purchasing activities on the Website.

  4. The Sales Terms
    Should you purchase any goods from the Website, you will be contracting with Penny Brohn Shop on the terms outlined below. Please read these terms and conditions carefully.
    2.1 These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Website. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Website. If Penny Brohn Shop accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.
    2.2 Please note that Penny Brohn Shop reserves the right to amend the Sales Terms from time to time. Penny Brohn Shop will publish the amended Sales Terms on the Website and any new versions of the Sales Terms will come into effect as soon as Penny Brohn Shop publish them on the Website (with the exception that any orders that Penny Brohn Shop have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point).
    3. Availability of the goods supplied by the Website
    3.1 Penny Brohn Shop may terminate or suspend the supply of any goods displayed on the Website in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. Penny Brohn Shop may do this at any time and without notice. Products on the Website are normally available for despatch on the next working day, however at busy times this may not always be possible, therefore you order will be despatched within 3 – 4 days.
    4. Buying goods from this Website
    4.1 Pricing policy - Penny Brohn Shop may change the prices of the goods displayed on the Website at any time. The prices for all the goods available on the Website are clearly marked in their description and are inclusive of VAT (if applicable). All applicable delivery charges are also displayed on the Website. All prices are in Pounds Sterling. Penny Brohn Shop may make available offers and discounts using promotion codes. Only one promotion code is valid per order.
    4.2 Conclusion of Contract of Sale -The information relating to Penny Brohn Shop's goods and relevant prices are displayed on the Website for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from www.shopatpennybrohn.com we will send you an e-mail confirming receipt of your order.  
    4.3 Method of payment - For orders placed via the Website, Penny Brohn Shop accepts Visa, Mastercard and Maestro cards. Penny Brohn Shop does not accept American Express or Diner's Club. When making your payment, it is imperative that you provide the information that Penny Brohn Shop specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when you complete your order. Ownership or title to the product shall not pass to you, the buyer, until Penny Brohn Shop has received payment in full.
    4.4 Delivery - our charges are as follows:
    Standard 1st Class – 5% of your total order value – with a minimum charge of £3.50
    Standard 2nd Class – 5% of your total order value – with a minimum charge of £2.50
    Express Delivery – Standard 1st Class delivery + £5.00
    Overseas Orders
    EU Countries: 10% of your total order value – with a minimum charge of £7.00
    Rest of the World: 20% of your total order value – with a minimum charge of £8.00
    At times, we may offer free postage for orders over a certain amount and this is advertised on the Website. 
    The above charges cover packing, handling and delivery. Orders are usually responded to within 48 hours, and are dispatched to arrive within 7 working days. 
    If you have not received your goods within the above timeframe, please contact our shop team by email at the.shop@pennybrohn.org.uk.
    4.5 Out of stocks - If any item you have chosen is unavailable, Penny Brohn Shop will contact you via phone or your email address and set out the options that are available to you.
    4.6 Return of goods policy - We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered please return it, in the original packaging 14 days of the date of receipt and we will refund your money or send you a replacement. Items returned under Penny Brohn Shop's 28 days returns policy must be unopened with any seals and shrink-wrap intact (e.g., for CDs and DVDs, Supplements). Please note: we can only accept the return of opened items if they are faulty. We are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. The Penny Brohn Shop guarantee is in addition to your statutory rights.
    When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.
    If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
    If the product is damaged in any way or has become broken in transit please contact shop team by email at the.shop@pennybrohn.org.uk.
    4.7 Cancellation Policy - Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and sending it back to Penny Brohn Shop- Returns, Chapel Pill Lane, Pill, Bristol BS20 0HH a refund will be provided within 14 days of the date of cancellation or return of goods.
    4.8 Legal age – Penny Brohn Shop Website does not sell products for purchase by children. We offer children's products for purchase by adults. If you are under 18, you may use our Website only with the involvement of a parent or guardian.
    4.9 Special offers - From time to time, special offers may be advertised on the Website. Special offer prices quoted apply only to orders completed online.
    4.10 Promotional Codes - From time to time, promotional codes may be issued for free delivery or for discounts on orders or products. You may only use one code per order. Some codes may only be used once per customer. Please contact the.shop@pennybrohn.org.uk  if you have any questions about redeeming a promotion code.
    4.11 Free gifts - From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.
    4.12 These Terms and Conditions and all transactions made under them are governed in all respects by the laws of England, and the Courts of England shall have exclusive jurisdiction for deciding all disputes arising.

  5. Privacy policy
    At Shop@Penny Brohn Ltd we are committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 1998 in order to alert valued customers of Penny Brohn Shop, the data processing practices which will govern the processing of your data. If you have any queries about your data protection, please contact the Fundraising Department at Penny Brohn UK at Chapel Pill Lane, Pill, Bristol BS20 0HH or email dataprotection@pennybrohn.org.uk.

  6. How do we collect information?
    3.1 We will obtain personal information from you when you enquire about our activities, purchase a product, register with us, sign up to an e-newsletter, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties, for example you may have ticked on Just Giving, you are happy for the charity to contact you.
    4.  What information do we collect?
    4.1 The types of information collected might include names, date of birth, email address, postal address, telephone number, fax number and credit/debit card details. You may also choose to opt in to receiving SMS (we will not send any text unless you have given your permission).
    5. How do we use this information?
    5.1 We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.
    5.2 We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. You can change your mind at any time by contacting Fundraising Department at Fundraising Department at Penny Brohn UK at Chapel Pill Lane, Pill, Bristol BS20 0HH or email fundraising@pennybrohn.org.uk
    6. Do we use 'Cookies'?
    6.1 This website uses browser cookies to store certain information needed for some page functionality, and also to collect information used in our traffic analytics. No personal or sensitive data is collected and continued use of this website implies your consent for us to create these cookies. Or click here to find out more
    7. How do we protect personal information?
    7.1 We use a secure server when you make a purchase or a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
    8. Will we disclose the information we collect to outside parties?
    8.1 As indicated above, we may pass your information to our service providers, agents and associated organisations.  We may also need to disclose your information if required to do so by law.
    9. Your consent
    9.1 By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.
    10. Right of access
    10.1 You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.
    11. Changes
    If your personal details change, please help us to keep your information up to date by notifying us at:
    Penny Brohn UK
    Chapel Pill Lane
    Pill
    Bristol
    BS20 0HH
    Email: info@pennybrohn.org.uk
    Telephone: 0303 3000 118

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

Verified by Visa

Penny Brohn Shop participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit or debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

If the credit or debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on Penny Brohn Shop or any other participating websites. It's the online equivalent of chip and pin which is used on the High Street. Once registered, you will be taken back to Penny Brohn Shop to confirm your order. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online. 

If you have already registered, you will be required to use your password on future online transactions.

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as the.shop@pennybrohn.org.uk are unfortunately not able to help. Alternatively, you can always place your order by calling our Customer service team on 0303 3000 118.


Email Subscription and Mailing Preferences

We keep you up-to-date with special offers about products, services and events, from Penny Brohn Shop and Penny Brohn UK, that we think you'll like through emails and occasional postal mailings. If you want to change your email or mail preferences, just get in touch with us on 0303 3000 118.

Security

We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.

Using your data – we use your data solely for the purposes of your customer relationship with us. We do NOT rent our list of customers to third parties. We will only communicate with you in ways which you have control over. You can change your communication settings at any time in your account. You can opt for email or let us know if you wish to receive no marketing  communications at all by calling 0303 3000 118. We will only use your phone number to contact you if we have an urgent enquiry regarding a specific order.

Your credit and debit card details – These are not stored on our system and our staff can only see the first four and last digits of your card. Your details are held by our bank who are fully compliant. If you phone or post through your credit card details, we will not hold those on file and any record will be securely shredded after the transaction is complete.